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State-of-the-art upgrade: Indio approves funding for dispatch center in new public safety campus

The city of Indio is making significant strides towards enhancing its public safety infrastructure with the upcoming completion of the new Public Safety Campus. Officials have announced that the project is not only moving ahead of schedule but is also set to bring a major transformation to the city's emergency response capabilities.

The current police station, in operation since 1979, has long been deemed inadequate for Indio's needs. The city's growth over the years has resulted in the need for a modernized facility that can accommodate the expanding community and evolving technology.

The construction site buzzed Wednesday with activity as phase 1 of the public safety campus takes shape. This phase includes the establishment of a new headquarters for the fire department, dispatchers, and various other essential city services.

"A lot has been done by preparing for dispatch 911. The center is way bigger than what we have now. Because everything here is planned for the future from what we have today, and as the community grows. So we're very excited," said Officer Benjamin Guitron with the Indio Police Department.

Currently operating out of a trailer behind the police station, the 911 dispatch center is a crucial component that's set to receive a much-needed upgrade.

This central communication hub has been in use since about 2008. However, it has reached its capacity and faces challenges, especially regarding temperature control due to the extensive communication and computer systems, Guitron said.

A significant step forward is expected Wednesday as the city council was recommended to approve the allocation of $400,561.85 for state-of-the-art equipment to enhance the new dispatch center's capabilities.

"It takes a little bit of planning, and a lot of technology," Guitron said. "Technology is something that as soon as you buy it, it's already outdated. So we're trying to do the right thing, and with the best ability of cost and efficiency."

As Phase 1's completion approaches by the end of this year, the city gears up to transition its operations into the new facility by approximately next summer.

For those looking to contribute to this significant step forward in Indio's safety infrastructure, the police department is actively hiring dispatchers for the new center. If interested, prospective applicants can find more information on Indio's website.

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Jake Ingrassia

Joining News Channel 3 and CBS Local 2 as a reporter, Jake is excited to be launching his broadcasting career here in the desert. Learn more about Jake here.


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