Bug in Chase Bank online banking causes double transactions, fees; bank now says situation resolved

By KEN SWEET
AP Business Writer

NEW YORK (AP) — Customers of Chase’s online banking services saw double transactions, fees and payments in their accounts on Friday, in a glitch that was not fixed until late in the day.

Numerous Chase customers had posted on social media that their rent or bill payments were taken out of their accounts twice and reported hold times with customer service approaching more than an hour. The New York-based bank is one of the country’s largest financial institutions with millions of online customers.

Transactions over Zelle, the bank’s own peer-to-peer payment service, were also impacted with Chase customers.

Chase said late Friday that the bank had “resolved the underlying issue” and was in the process of issuing refunds or reversing transactions for customers.

Online banking services, while usually reliable, sometimes spectacularly fail or have temporary outages that tend to spook their customers. Banks typically will resolve an error in their services within hours, and no customer is liable for any errors in their accounts that occur when these happen.