Indio PD integrates advanced non-emergency call system to aid residents faster

INDIO, Calif. (KESQ) – The Indio Police Department says it's now using a program called "RapidSOS" for non-emergency calls for service. They say it is an advanced tool to help generate calls. 

When you contact Indio PD at (442) 300-3104 the "RapidSOS" program captures "key information in real time, reducing any wait times," according to a social media post from the department. They said this is number is to be used instead of dialing the non-emergency number. They believe it will help Indio PD get residents assistance faster. 

Indio said every call is still monitored by a live dispatcher for accuracy and immediate intervention when needed. During the call, certain key words automatically alert dispatch for priority action and "this means quicker, more efficient service for our community."

Stay with News Channel 3 to hear from officials about the new system and how it will help residents.