Palm Springs 911 wireless calls temporarily rerouted to California Highway Patrol

UPDATE:

The Palm Springs Police department updates on Thursday that all wireless 911 calls are being rerouted to California Highway Patrol (CHP) services. For immediate emergencies, individuals can still call 911 and the calls will be answered and routed through CHP.

Text 911 calls are temporarily not working.

The department encourages residents and visitors to use the PSPD non-emergency line for all matters at 760-327-1441.

They continue to work to resolve the issue as soon as possible and will provide an update when the system is working as usual.

Police officials at Palm Springs Police Department report on Thursday evening that the department's 911 system is encountering problems.

They say callers may either receive a busy signal or reach a different police department.

PSPD officials are actively working with their service provider to restore it, and it is not know when the system will be up and running again.

They add the dispatch center should be able to identify callers and return calls, and if anyone has an emergency in Palm Springs and get a busy signal, please TEXT 911 or call 760-327-1441.

PSPD says they will update the community as soon as service is restored.