911 lines restored in Riverside County

INDIO, Calif. (KESQ) - Temporary emergency 911 phone service outages that plagued multiple cellular service providers today throughout portions of Riverside County, including Indio, Palm Springs and Cathedral City, were fully restored.

A public safety alert was sent at 5 p.m. Thursday stating that 911 services were operational in Riverside County.   

In Indio, the emergency phone lines were reported down about 3:30 a.m. Thursday before lines went back up at 4:11 p.m., according to the Indio Police Department.

In Palm Springs, the 911 issue was reported shortly after 2 a.m. Thursday, according to the Palm Springs Police Department.   

"We are aware of an issue affecting T-Mobile customers attempting to call 911,'' police said.  

The Cathedral City Police Department advised residents of the disruption and referred them dial the non-emergency dispatch number for assistance if unable to connect 911.

In Desert Hot Springs, police stated they were aware of "reports of wireless service disruptions affecting AT&T and T-Mobile customers.''  

"We are aware of an outage affecting some cellular users' ability to call 911. If you have an emergency and cannot get through to 911, please call 951-776-1078,'' a statement from the Riverside County Sheriff's Department said.

The issue extended beyond law enforcement agencies as the Coachella Valley Unified School District reported a problem with its service provider Thursday morning.

"Frontier, CVUSD's phone service provider, is experiencing an outage affecting all district schools and offices,'' the district stated in a social media post.  

As of 5 p.m., the district stated its phone service had been restored.   

The cause of the widespread issue was not immediately known.