Palm Springs couple’s problems with Home Depot door installations resolved

Update: Les Young tells us Home Depot sent a contractor to their home who re-installed the two sets of french doors, flush with the interior walls of the home, as the couple originally requested. Prior to getting the matter resolved, Young told us he had no intention of shopping at the Palm Springs Home Depot. Now he says he plans to resume shopping at the store, and plans to purchase new screen doors to go with his new french doors.

ORIGINAL STORY:

A Palm Springs couple has a gripe against Home Depot. They say the company’s contractor improperly installed new French doors in their home.

CBS Local 2 “Stands for You”, so Tom Tucker responded to the couple’s request for help, in their efforts to get the retailer to respond to their complaint.

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The couple purchased a total of three sets of french doors.

Two sets were installed on the west side of their Palm Springs home, and a third set was installed two months later on the north side of the house.

It was when the third set was put in, the men concluded they had a problem with how the first two were installed.

“I want my doors to function as they should. i want the house to look as it should from the inside and the outside,” said Les Young, while talking about the doors.

Young and his partner Michael Amaro say they asked the contractor who installed the first two sets of doors on the west side of their house to install the doors “flush with the interior walls”.

But Les says the contractor told them it could not be done, “without causing damage to the bump-out”, or the outside part of the wall which frames the door.

So the couple agreed to have the doors installed offset from the interior walls by a few inches.

However, the second contractor, later installing the third set of identical doors, in an identical door way, was able to install the doors flush with the interior wall, without damaging the bump-out.

That’s when the men concluded the first contractor misled them, either through dishonesty. or incompetence.

“I can’t paint the doors until this is settled, and its been almost a year,” said Young.

Les and Michael contend the first contractor should have been able to mount the doors flush with the interior walls, since the second contractor was able to do it with the third set of doors.

Les said he tried for weeks to get Home Depot to send another contractor to re-install the first two sets of doors, in the manner they preferred, without charge.

Not getting the response they wanted from Home Depot. the retirees contacted CBS Local 2 and asked us to “stand for them”.

“Nobody seems to care, and I appreciate your coming to talk to us about this, maybe this will help us resolve it,” said Young.

After speaking with Les and Michael, we contacted Home Depot’s corporate headquarters, and spoke with a media relations representative. We told him about the trouble the men were having, along with how the Home Depot store in Palm Springs would not respond to their complaint.

The Home Depot representative did not offer an explanation as to why the first contractor was not able to install the first two sets of doors to the customers’ liking, but did tell us the company will send a contractor back to the house this week, to re-install the doors, the way the couple wants them.

Home Depot also provided this written statement:

“We apologize to Mr. Young for the inconvenience. We never want a customer to be dissatisfied, so we’re glad we could get this resolved.”

CBS Local 2 will follow up with the couple this week to make sure Home Depot completes the job to their satisfaction, and we’ll provide updates online and on air.

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