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Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

By the end of the year, 88% of companies expect to have AI agents handling some of their customer conversations, according to a 2026 Sinch survey of 2,527 senior decision-makers across 10 countries. That doesn’t mean human representatives are out of the picture. Gartner reported that nearly 80% of customer service organizations plan to reshape

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Closing the multilingual hazard-communication gap

Closing the multilingual hazard-communication gap

  Employers operating multilingual workforces with chemical hazards face a critical blind spot: Language barriers drive workplace injuries, regulatory violations, and liability exposure. When workers don’t understand safety instructions and labels, training, and emergency protocols are inaccessible in their primary language, miscommunication becomes a hazard itself. Many workplace injuries stem from inadequate training for non-English

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How to choose accounts payable software in 2026

How to choose accounts payable software in 2026

  If you’re a controller evaluating how to choose accounts payable software, the challenge is picking a tool that’ll still fit your invoice volume, entity structure, approval needs, and month-end close process six months from now. The cost of a poor fit compounds quickly. Rebuilding a workflow, retraining approvers, and absorbing implementation fees a second

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How to build a spend management strategy from scratch

How to build a spend management strategy from scratch

  As a business grows, spending naturally becomes more distributed. For instance, employees throughout the company might purchase software, and departments will likely manage their own budgets. New vendors could get added along the way, and subscriptions might renew automatically with little oversight. Individually, these expenses may not seem significant. But taken together, they can

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