Customers battle Frontier issues weeks after takeover of Verizon Fios
A word of warning for cable and internet customers who use auto pay features with their Frontier Communications accounts.
New Frontier customers are still having problems following the companies takeover of phone, television and Internet customers from Verizon Fios in Southern California. At least one customer caught the company double dipping.
Amira Kroker of Beaumont spent hours on the phone and online dealing with Frontier Communication.
“I had to call like five different people and they would transfer us to somebody else,” said Kroker “It was like getting hopped around, it sounded like they would be reading from a script, it was really frustrating.”
Kroker had paid their bill early before taking a family vacation, but while the family was away they were charged again through the auto pay system. Kroker couldn’t figure out if Verizon Fios or Frontier had her money which was about $140.
Issues plague former Verizon customers after Frontier switch
“They would tell us they couldn’t give us our account number and then we would call another person and they said that they could give us our account number, so it was like no one was on the same page,” said Kroker.
Sometime between the start of our interview and the end something very nice happened. Her hard work paid off and Frontier finally found the money and credited her for this month’s bill. Krocker says something could have been done to be more prepared for the switch over.
“I think they weren’t ready for the amount of customers switching over,” said Kroker.
Small businesses suffering after Frontier switch from Verizon
KESQ reached out to Frontier Communications to see if they are having any problems with their auto pay system. The company never messaged back.
If you are having issue with your Frontier Communications service you can call 1 (800) 921-8101 and email the company at fios@frontier.com.
