Goldenvoice to offer free identity protection to thos affected by hack

Goldenvoice, producer of the yearly Coachella and Stagecoach music festivals, announced Friday that certain ticket buyers affected by an unauthorized and illegal hack into its database are being offered one year of complimentary identity protection services.

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From last September through February, an unauthorized third-party gained access to information collected in connection with the 2016 Coachella Music and Arts Festival and 2016 Stagecoach: California’s Country Music Festival, Goldenvoice officials said.

Upon learning of the intrusion, the company opened an investigation, notified law enforcement and engaged a forensic IT firm.

Based on the investigation, Goldenvoice determined the intruder may have accessed the personal information of some customers. That information includes some combination of their first and last names, Coachella.com usernames, email addresses, birth dates; phone numbers (if provided), mailing addresses, driver’s license numbers, passport numbers or other ID that may have been used to claim wristbands in person at one of the festivals.

Goldenvoice said that based on the current review, there is no indication that customer payment or financial information, or passwords were accessed.The year of free identity theft protection services is being offered to
potentially affected customers who had a driver’s license or other form of ID in the database.

More information for potentially affected customers, including information regarding how impacted individuals may sign up for identity theft protection services, is available online.

If you have any questions, please contact info@coachella.com.

Please be aware that you may be targeted by phishing emails sent from people impersonating Coachella personnel. Please remember that Coachella will never solicit personal information or account information from you via email.

Officials also ask that you exercise caution if you receive any emails or phone calls that ask for such information, or direct you to web sites where you are asked for personal or financial information. Festival ticketing purchase accounts were not affected by this incident, however festival attendees may want to consider changing any passwords that they have shared with others.