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Customers have soured on self-checkout, and a new study says there’s proof

By Nathaniel Meyersohn, CNN New York (CNN) — From theft to scanning errors, retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade. Now, research finds another problem with self-checkout: fading customer loyalty. A newly-released study by researchers at Drexel University published in the Journal of Business Research

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The Los Angeles Times plunges into ‘chaos’ as brutal layoffs loom and senior editors call it quits

By Oliver Darcy, CNN New York (CNN) — Editor’s Note: A version of this article first appeared in the “Reliable Sources” newsletter. Sign up for the daily digest chronicling the evolving media landscape here. The Los Angeles Times is in disarray. The Dr. Patrick Soon-Shiong-owned newspaper, which houses the largest newsroom in the western U.S., has

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It’s primary time in New Hampshire. Here’s a snapshot of the Granite State’s economy

By Alicia Wallace and Tami Luhby, CNN New York (CNN) — New Hampshire, the “first-in-the-nation” primary state (which will hold those elections Tuesday), has been a relatively “better-off” state than most others nationally. Unemployment is low, economic growth is strong, but that doesn’t mean life in the Granite State is without its bumps. Here’s a

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