Palm Springs mobile home park residents seek answers after a month of power outages

People who live in the Santiago Sun Canyon Estates in North Palm Springs want to know why they have been dealing with power outages for the past month. 

"The power goes off intermittently without notice. And then with no explanation," said Janis Ballinger, a resident of the park.

We've been tracking this story since July 17.

Ballinger said the most recent outage was on Thursday. The outage lasted nearly the entire day.

Residents got a call from corporate Thursday saying repairs were on the way.

"They did finally bring in generators to for each block here. So we have power. But it's still no word on what's going on," Ballinger said. "We don't know when we're going to have regular power again."

The first power outage was a month ago and she says it lasted up to five days for some residents.

"No word on reimbursement of our food or people getting hotel rooms. We're still stuck in the same predicament," Ballinger said.

Many residents losing food in their fridge, scared to buy more just in case the power goes out again.

"I don't think anybody buys groceries for more than a day or two," Ballinger said.

Since the first outage, local organizations stepped in to help like FIND Food Bank and Lift 2 Rise.

"They were thrown out off the property because corporate said, Oh, everybody has had had power for three days, and nobody needs any help," Ballinger said.

Some people at the park have decided to take legal action. 

"We're just all working together, trying to get some answers and trying to make sure this doesn't happen again," Ballinger said.

Park resident Bryan Lempek has been one of the residents leading the effort.

"I'm scared. I'm worried. This is a big risk for all of us residents," Lempek said.

His message to corporate:

"Give us some information. Tell us, you know, you're going to give us a break maybe on the rent next month, or not even that just say, Hey, we're sorry, this has happened."

- Bryan Lempek

We reached out to corporate but have yet to hear back.